Woyin Taylor

Terms and Conditions

Privacy Policy

This Privacy Policy describes our policies and procedures on collecting, using and disclosing your information when you visit or purchase from our website and tells you about your privacy rights and how the law protects you.

We use your data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised or otherwise in lower caps have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear singular or plural.

Definitions

For this Privacy Policy:

Account means a unique account created for you to access our service or parts of our Service
Affiliate means an entity that controls is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for the election of directors or other managing authority
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Woyin Taylor
Cookies are small files placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses
Country refers to Nigeria
Device means any device that can access the service, such as a computer, a mobile phone or a digital tablet
Personal Data is any information that relates to an identified or identifiable individual
Service refers to the Woyin Taylor website
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the service, to provide the service on behalf of the Company, to perform services related to the service or to assist the Company in analysing how the service is used
Usage Data refers to data collected automatically, either generated using the Service or from the Service infrastructure (for example, the duration of a page visit)
Website refers to Woyin Taylor, accessible from www.woyintaylor.com
You refers to the individual accessing or using the service, the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable

What data do we collect?

Personal Data

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include but is not limited to, your:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data

Usage Data

We collect usage data automatically when you use our service.

Usage Data may include information such as your device’s Internet Protocol address (i.e. IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device’s unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever you visit our service or access the service through a mobile device.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track the activity on our service and store certain information. Tracking technologies are beacons, tags, and scripts to collect and track information and improve and analyse our service. The technologies we use may include:

Cookies or Browser Cookies: A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may be unable to use some parts of our service. Unless you have adjusted your browser setting so that it will refuse cookies, our service may use cookies.
Web Beacons: Certain sections of our service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a specific section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent cookies remain on your computer or mobile device when you go offline, while session cookies are deleted when you close your web browser.

We use both session and persistent cookies for the purposes set out below: For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy.

Use of your personal data

Woyin Taylor may use your data for the following purposes:

To provide and maintain our service, including monitoring the usage of our service
To manage your account: to manage your registration as a service user. The personal data you provide can give you access to different functionalities of the service that are available to you as a registered user
For the performance of a contract: The development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the service
To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation
To provide you with news, special offers and general information about other goods, services, and events we offer similar to those you have already purchased or enquired about unless you have opted not to receive such information
To manage your requests: To attend to and manage your requests to us
For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us about our service users is among the assets transferred
For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and evaluating and improving our service, products, services, marketing and your experience

We may share your personal information in the following situations:

With Service Providers: We may share your personal information with Service Providers to monitor and analyse the use of our service, and to contact you
For business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company
With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or are under common control with us
With business partners: We may share your information with our business partners to offer you certain products, services or promotions
With other users: When you share personal information or otherwise interact in public areas with other users, such information may be viewed by all users and may be publicly distributed outside
With your consent: We may disclose your personal information for any other purpose with your consent

Retention of your personal data

The company will retain your data only for as long as necessary for the purposes set out in this Privacy Policy. In addition, we will retain and use your data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The company will also retain usage data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or improve the functionality of our service. We are legally obligated to retain this data for more extended periods.

Transfer of your personal data

Your information, including personal data, is processed at the company’s operating offices and in any other places where the parties involved in the processing are located. In addition, this information may be transferred to — and maintained on — computers outside your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

Your consent to this Privacy Policy, followed by submitting such information, represents your agreement to that transfer.

The company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your data will take place to an organisation or a country unless there are adequate controls in place, including the security of your data and other personal information.

Delete your personal data

You have the right to delete or request that we assist in deleting the personal data we have collected about you.

Our service may allow you to delete certain information about yourself from within the service.

You may update, amend, or delete your information at any time by signing into your account, if you have one, and visiting the account settings section that allows you to manage your personal information. You may also contact us to request access to, correct, or delete any personal information you provided.

Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of your data

Business Transactions

Your data may be transferred if the company is involved in a merger, acquisition or asset sale. We will provide notice before your data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the company may be required to disclose your data if required by law or in response to valid requests by public authorities, for example, a court or a government agency.

Other legal requirements

We may disclose your data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the company
Prevent or investigate possible wrongdoing in connection with the service
Protect the personal safety of users of the service or the public
Protect against legal liability

Security of your data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your data, we cannot guarantee its security.

Children’s Privacy

Our service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. However, please get in touch with us if you are a parent or guardian and know your child has provided us with personal data. If we become aware that we have collected personal data from anyone under 13 without verification of parental consent, we will take steps to remove that information from our servers.

Suppose we need to rely on consent as a legal basis for processing your information, and your country requires approval from a parent. In that case, we may require your parent’s permission before we collect and use that information.

Links to other websites

Our service may contain links to other websites not operated by Us. If you click on a third-party link, you will be directed to that third-party’s site. Therefore, we strongly advise you to review every site’s privacy policy.

We have no control over and assume no responsibility for any third-party sites or services’ content, privacy policies or practices.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will inform you via email and a prominent notice on our service before the change becomes effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us, Monday to Friday on:

+2348061792296

contact@woyintaylor.com

Return and Refund Policy

Please notify us within 3 days of receiving your order of your intent to return to be eligible for an exchange or refund. Kindly ensure that items purchased are unused, unworn, and in their original saleable condition and must be returned to our address within 14 days of purchase.

To be accepted, returned packages must include:

• The item repackaged in its original packaging
• The original proof of purchase and accompanying documentation

This policy applies to Nigeria-based returns only.

Once your return reaches our team, we aim to process it within 28 days.

Woyin Taylor will not be responsible for items lost or damaged in transit while being returned to us. We recommend using an insured, trackable delivery service.

Returns received outside the 14-day window, or that are damaged, used, or missing original documentation, will not be accepted. These items will be sent back to the customer at their own cost.

Gifts

Gift cards may be exchanged for merchandise. Exchanges are offered at current retail price and only for items in perfect condition, with original packaging, from collections still in production.

Personalised Items

Personalised products are final sale. We're unable to offer a refund or exchange on these items.

Recall Handling and Faulty Product Procedure Policy

The safety of our tribe is of great importance to us, as we continue to deliver high-quality, skilfully handcrafted bags and accessories. However, we understand that faults or errors can sometimes happen as the products are handmade from natural materials. On the rare occasion of a manufacturing defect with a product purchased within three (3) months after purchase, we are happy to repair or replace the item at no cost to you. We will require a receipt or evidence of purchase with the nature of the defect.

If the defect is due to wear and tear or general use, you may contact us to discuss repair, but this would be at a charge.

We ask that you please follow our care instructions for your product to ensure it remains in good quality.

In the unlikely event that any of our products are recalled due to an issue with quality or safety, we will share details on this page along with how to return the product. We ask that you stop using the product immediately and follow the return instructions for a full refund or an exchange from us.

Complaints Policy

We take pride in the quality of our products and are committed to providing high-quality, excellent service.

Yet, we understand that you might sometimes be unsatisfied with your experience. Our intent is always to make things right and use your feedback to improve our service.

Therefore if you have any complaints, please contact us using any of the channels below so we can work with you to resolve the issue.

contact@woyintaylor.com

@woyintaylor

@woyintaylor

We are open 9 am – 6 pm on Mondays to Saturdays.

When we receive your complaint, we will acknowledge it and attempt to resolve the issue within five (5) working days. If it is not possible to resolve the complaint within five working days, we will contact you and keep you updated throughout the process of resolving it.